I am a Senior UX/UI Designer at Florida Blue. Who creates effective experiences that achieve user goals and solve business problems. Using strong insights based on User Research and Analytics.
Process Study
Florida Blue
Through my tenure at Florida Blue, I have worked on many projects that have solved problems for internal and external users alike. This Process Study covers how I have used Design Thinking and UX/UI tools to champion those impacted by the projects successfully.
Case Studies
Benefit Administration Suite
A walkthrough of an application I designed from the ground up. That creates rules for Benefits to be processed and generates a user-friendly version of the Benefits at the same time.
Accumwise
This is how a small team worked together to complete a design sprint for an innovation challenge and win.
Chatbot IA Proof of Concept (POC)
This Case Study walks you through the process of integrating the output of an algorithm into an internal chatbot.
Benefit Narrative, search
A walk-through of how I discovered and solved a communication gap between multiple departments internally.